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As Landlords ourselves we know how important it is to be able to rely on your Letting Agent to give you peace of mind in balancing rental profit with contented tenants. Sometimes being a middle-man is not an easy task. We try very hard to achieve customer satisfaction for both our landlords and our tenants. It is a tribute to our staff that we have such success in keeping everyone happy most of the time!

We have three levels of service:

A. Tenant Introduction
Suitable for Landlords living locally who are experienced in letting legislation and the complexities of property management. Once Pembertons has acquired a satisfactory Tenant and completed the initial formalities the Landlord takes over for the duration of the Tenancy.

B. Rent Collection
Suitable for Landlords living locally and able to maintain their own property. The Tenant will contact the Landlord directly for all maintenance and general enquiries.

C. Full Management
Suitable for Landlords not living locally, unfamiliar with letting legislation and the complexities of property management. Pembertons will fully manage the tenancy.

Please call, or e-mail us, for more information and our fee structure.

Important Safety Requirements

There are a number of legal responsibilities a Landlord has with regard to the safety of a rental Property. These include:

  • Gas Safety (Installation and Use) Regulations 1994, 1996 and 1998
  • Electrical Equipment (Safety) Regulations and Plugs & Sockets etc (Safety) Regulations 1994
  • Furniture & Furnishings (Fire) (Safety) Regulations 1988 as amended 1989 and 1993
  • Smoke Alarms Building Regulations 1991
  • Carbon Monoxide
  • General Product Safety Regulations 1994

    We can advise you on all these safety regulations as outlined in Pembertons Agency Agreement with Landlords – Terms and Conditions.

Government Tenancy Deposit Scheme

The Landlord must by law register the Tenant Deposit with one of the government approved Tenant Deposit schemes within 14 days of the commencement of the tenancy. Pembertons belongs to the government approved scheme – Tenancy Deposit Solutions Ltd (

Pembertons is a member of UKALA (The UK Association of Letting Agents) and adheres to their code of practice, in particular the requirement to have Professional Indemnity Insurance, and to hold Clients funds in a separate bonded bank account.

Pembertons is a member of Ombudsman-Services

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